So a group of my fellow community association board members were talking about the challenges of dealing with the folks who thrive on conflict, which community associations seem to attract.
What I've learned is that you need to remove the emotional payoff they get from starting trouble. This means controlled interactions and often scripted communications. Written communications are better because when you're reacting in the moment, it's too easy to go off script and undermine your efforts. But consistent behavior on the part of board members and the community manager will eventually convince the problem children that they're not going to get the desired explosions. Basically I aim to have the emotional expressiveness of a rock when dealing with these folks. This isn't too hard since I'm a no-drama type anyway. It occurs to me that I'm boring as hell. There was an opinion piece in yesterday's Washington Post in which the author said that the uptick in mass shootings has resulted in a change in his behavior: he essentially is still in covid lockdown. Many commenters said that they too were still locked down... and surprise! They kinda like it. I feel the same way. I enjoy the slower pace of life and don't miss the constant grabs for my attention. At the beginning of the lockdowns I said that I could do this for as long as necessary. I didn't think that I'd actually choose it. It sort of reminds me of past changes in my life. When I left college I decided that I was done with parties, stupid behavior, and lousy beer. When I hit 40 I decided I was done with dating. And now I'm apparently done with something else, although I'm not entirely sure what. Yup, a rock. Comments are closed.
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